How do I transfer a com, net, org, info, biz or name domain to I.T Studio Hosting?

Before you start the transfer you must ensure that the current administration contact email address is valid and that the person receiving email at that address knows that they must respond to emails about the transfer. 1. Go to our 'Order now' checkout system, enter your registered domain, the system will regognise if the domain is already registered and will give you the choice to transfer it, now checkout. 2. Once ordered the administration contact for that domain will receive an email from OpenSRS with instructions on how to confirm the transfer. 3. Once confirmed it will take only 24 HOURS to become active if you are transferring from 123-reg or UKREG. With other providers it may take up to seven days. You may also receive another email from the current registrar, if you do you should read this very carefully as it may contain instructions for you to authorise the transfer away from them.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.

Can I sell the domain to somebody else?

Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the Domain Control Panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.

Can I transfer the domain at any time?

Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

Do I get a certificate of ownership for the domain I purchase?

Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.

Do I own the domain name?

Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.

Do my domains have to be transferred into I.T Studio Hosting in order to have a hosting account?

Customers do not have to transfer their domains to I.T Studio Hosting in order to use their hosting space, provided you point to our nameservers. To do this, first place your order via our 'Order now' screen and select option 2 'Use an existing domain name?' then select the hosting package you require along with any extras you may want, when you fill in your personal details be sure to fill in the 'Domain Reference' field with the your registered domain. You can then contact the company you registered your domain with and request that the domain points to our nameservers. Our nameservers are ns.mainnameserver.com and ns2.mainnameserver.com. Please note that if domains are not transferred over to us, you'll need to arrange for the renewal of those domains separately with whomever they reside with, and those domains will not enjoy the full range of free services that our domain registration customers obtain by default.

How do I renew a domain with I.T Studio Hosting?

We will contact customers via email around 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not which can easily be done via your Client Control Panel. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages. If we do not here from you, we will send you another reminder at around 14 days, 7 days and 1 day before the domain is due for renewal. Please note: If we don't here from you by the day of renewal, your domain may be cancelled.

How do I transfer a UK domain (.co.uk etc.) name to I.T Studio Hosting?

Transferring your UK domains to I.T Studio Hosting is simple if you follow the guidelines in this FAQ. 1. Go to your control panel and change the ISPtag of the domain to HEARTINTERNET 2. Go to our 'Order now' checkout system and enter the domain you wish to transfer. 3. Our system will recognise it is already registered and will highlight it to be transferred, now checkout. Moving UK domains from 123-reg to I.T Studio Hosting: 1. Log into your 123-reg members area 2. Select to Modify the domain you want to move 3. In the Domain Control Panel select ‘Change IPS Tag’ 4. Enter HEARTINTERNET as the new IPS Tag 5. Go to our 'Order now!' checkout system and enter the domain you wish to transfer. 6. Our system will recognise it is already registered and will highlight it to be transferred, now checkout. Moving UK domains from UKREG to I.T Studio Hosting: 1. Select ‘Configure Domains ’ from UKREG 2. Log into your account 3. Select your UK domain that you want to move to I.T Studio Hosting 4. Select to modify the IPS Tag 5. Enter HEARTINTERNET as the new IPS Tag 6. Go to our 'Order now!' checkout system and enter the domain you wish to transfer. 7. Our system will regognise it is already registered and will highlight it to be transferred, now checkout. Moving UK domains from Easyspace: In order to transfer a domain away from Easyspace you need to contact their staff so that they can assist you with the process. Please ensure that you have all the required information to hand. They will provide you with a licence key that will enable you to go online and complete the transfer process. Their number is 0870 755 5088. (Lines are open 9am – 5:30pm, Monday – Friday.) The Information required for transfer. Account Details: Your Easyspace Account number, username and password. For .uk domains: The IPS tag the domain is being released to, which is HEARTINTERNET For TLD's: The registrar the domain is being transferred to, which is Tucows/OpenSRS Please note that all domain transfers away from Easyspace currently incur an administration fee of £15 ex. VAT.

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.